General
We recently joined CharTec’s Core Connections to talk about one of the biggest questions facing managed service providers today: how do you deliver stronger security without adding unnecessary complexity for clients?
In this episode, Joe Zamora, Customer Success Manager at HENNGE Inc., shares how HENNGE approaches MSP support, identity security, and the operational challenges that come with modern cloud environments.
Contents
What the conversations covers
The discussion touches on several topics that matter directly to MSPs and SMB security teams including:
Why identity security remains one of the most important control points in modern environments
How hybrid work, remote work, and BYOD have made traditional security assumptions harder to maintain
Why MFA alone isn’t always enough, especially as attacks like MFA fatigue become more common
How device trust, passkeys, hardware tokens, and certificates can help create stronger, lower-friction authentication
Why documentation, standards, and policy consistency matter for reducing configuration drift and lowering support burden
One of the clearest takeaways from the episode is this:
Strong security isn’t just about adding more controls. It’s about delivering the right controls in a way MSPs can actually manage and clients can actually sustain.
A more refined approach to MSP support
Joe also talks about HENNGE’s broader philosophy as a cloud cybersecurity company with more than three decades of experience in Japan and a growing presence in the United States.
That philosophy centers on being present throughout the full partner relationship, not just at the point of sale. For MSPs, that means enablement, support, and practical guidance that continue after onboarding.
Why this matters now
As phishing kits become cheaper, AI-assisted attacks become easier to launch, and identity-based threats continue to grow, MSPs need vendors that understand both sides of the equation:
The security pressure clients are facing
And the operational realities MSPs have to work within every day
That’s exactly the kind of conversation this episode explores.
Watch the full episode
Watch the full Core Connections interview below to hear Joe’s perspective on identity security, MSP growth, and what it takes to support clients in today’s cybersecurity landscape.
Want to learn more about HENNGE’s approach to identity security and partner enablement? Explore our cybersecurity resources and subscribe for more conversations focused on MSP strategy, identity management, and modern cloud security.
